Return Policy
Last updated: August 11, 2026
1. Returns
Valyou Hub accepts returns for products that are defective, damaged, or have a manufacturing issue, subject to verification. Returns for reasons other than product defects are not accepted.
2. Return Request Period
Customers must contact us as soon as possible after receiving a defective or damaged product. Return requests should be made within the applicable return period communicated with the order.
3. Condition of Products
Products returned for a defect must be returned in an appropriate condition. We may request photographs, videos, order details, or other information to verify the issue before approving a return.
4. Non-Returnable Situations
Returns may not be accepted for products that have been used, damaged after delivery, altered, washed, or otherwise damaged through customer handling, unless the issue is determined to be a product defect.
5. Exchanges
Valyou Hub does not currently offer product exchanges.
6. Refunds
If a return is approved and a refund is applicable, the refund will be processed according to the payment method and applicable refund procedures.
7. Return Shipping
Where a return is approved because of a confirmed defective or damaged product, return-shipping arrangements will be communicated to the customer by our support team.
8. Contact Us
To report a defective or damaged product, please contact Valyou Hub using the contact information available on our website and provide your order details.